Frequently asked questions

What types of postage do you offer?

At Aquarii we aim to despatch your product on the same day of purchase. At present we offer UK standard 2 - 3 days, UK next day: Order before 12pm and Europe delivery: 10-12 days. UK STANDARD: £4.50 UK NEXT DAY: £8.00 EUROPE DELIVERY: 10-12 days: £15.00 Once your item has been dispatched you will receive an email confirming.

What is the returns policy?

Aquarii offers a 14 day returns policy from the date of purchase.

Which payment methods does Aquarii accept?

We accept all payment methods through PayPal.

Do I need to set up an account to place an order?

No you do not need to have an account with Aquarii to place an order.

Is it possible to buy gift cards?

Not at the moment but watch this space!

Can I change or amend an order once it has been placed?

Yes you can by contacting customer services.

How do I return or exchange an item?

Pop any unwanted items back into the packaging it came in and use the returns label given. At present all rerturns costs are down to the buyer. We will send you an email on reciept of your returns.


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